Refund policy

RETURNS AND SHIPPING POLICY

NZ Whiplights provide a nationwide delivery service, through contracted delivery company NZ Post.

All deliveries are subject to stock availability. We will attempt to get as accurate information as possible regarding stock availability. If there is a delay in the stock being available we will contact you and let you know.

RETURNS
We are not obliged to give you a refund if you simply change your mind about a purchase. We do not offer a change-of-mind policy so please be careful when ordering. We know you’ll love these products but choose carefully.

We will not always require a receipt as proof of purchase as we typically have your name and contact details.

REPLACEMENT ITEMS (if applicable)
We replace items if they are defective or damaged upon delivery. If the product you have bought is faulty, we will provide a remedy as required by the NZ Consumer Guarantees Act. Please contact us immediately if you believe that the item you have received is defective, damaged or is incorrect.

FAULTY ITEM / EXCHANGE RETURNS
To initiate a return, please complete the following steps:

Contact us as soon as you receive the faulty item. Email: nzwhiplights@gmail.com
Where possible, reply to your order confirmation email to request which products you would like to return.
- Print the return shipping label that you will receive from us by email.
- Send items back to us using the shipping label that we have provided. The cost of returning the item is the customer responsibility. This should be done within 7 working days of contacting us about the issue.
Shipping costs of sending you faulty item replacements are covered by NZ Whiplights and are sent to the same address.

CONSUMER GUARANTEES ACT

The act clearly states 'If the customer purchases or indicated that the purchase of the goods is for the purposes of a business or commercial use the provisions of the Consumer Guarantees Act 1993 will not apply. This act only applies if a product is acquired for personal, domestic, or household use or consumption.'

REFUNDS (If applicable)
If your initial order is not accepted by us, we will arrange for a full refund to you. We may in our sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason). Reasons for rejection may include an error in the advertised price for, or description of the products on the website, or an error in your order.

When your return item is received and inspected, we will contact you to notify that we have received your returned item. We will also notify you of the approval or not of your refund. If approved, then your product can either be repaired, replaced or refunded. Refunds will be processed and a credit will automatically be applied to your credit card or your original method of payment. We aim to refund you within 14 working days. Refunds or store credits can only go back to the original purchaser.

Please note the following exceptions to our return and refund policy:

Discounted items are final and cannot be returned or exchanged, unless faulty.
Returned items should be returned in original product packaging and include all components.
Returned or Exchanged items must have no visible signs of wear.

Note* If you incorrectly install an item & it fails, we do not offer replacement or reimbursement.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, please note that once we have applied the credit, some credit card companies can take up to 14 working days to process your refund and credit your account.

If you’ve done all of this and you still have not received your refund yet, please contact us. Email Alex nzwhiplights@gmail.com

For any more information regarding our Refund Policy please do not hesitate to contact us.